A real person reads every message.

Write to support@getallez.app. Or open Settings in the app and tap Send feedback, which fills in your app version for you.

Common questions

The cues stop when I lock the screen

On iPhone, the cues keep playing with the screen locked as long as the workout is running. Check that the volume is up and that Play when phone is on silent is on in Settings if your ring switch is set to silent. A Focus mode does not stop the app's sound.

On Android, allow the notification when the app asks at your first start. The notification is how Android keeps a workout alive. If the cues still stop, open your phone's Settings, find Allez under Apps, and set Battery to Unrestricted. Some phones also have a battery saver that closes apps in the background; add Allez to its exceptions.

The cues are too quiet under my music

Your music lowers while a cue plays and comes back after it. Raise Cue volume in Settings to make the cues stand out more. The phone's own volume sets the ceiling for both.

The voice says nothing, or sounds robotic

Voice cues use the speech engine on your phone, so the voices you can choose are the ones your phone has. In Allez, open Settings and tap Voice to pick one and hear it. Preview voice plays a short sample.

For better voices: on iPhone, go to Settings, Accessibility, Spoken Content, Voices, and download an enhanced English voice. On Android, update Speech Recognition & Synthesis from Google Play. Voices that need an internet connection are left out of the list on purpose, because they start late.

I paid for Pro but the app still says Free

Open Settings and tap Restore purchases. Make sure the phone is signed in to the same Apple ID or Google account you bought Pro with. Pro is tied to that account, so a new phone with the same account gets it back the same way, at no charge.

I cannot save a fourth routine

The free app keeps three saved routines. The ones you have are never removed or locked, and you can still edit and run them. Pro removes the limit.

How do I delete my data?

Settings offers Clear history and Reset all settings. Deleting the app removes everything, because the app stores nothing anywhere else. See the privacy policy.

Reporting a problem

The fastest way is Send feedback in Settings, which adds your app and system version to the email. If you write directly, please include:

Your phone model and its system version.
What you did, what you expected, and what happened instead.
Whether the screen was locked, and whether music was playing.